Privacy policy

Last updated: July 11, 2025

ON_LABO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ON_LABO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

 

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you. This does not include de-identified or anonymous information.

Depending on how you interact with the Services and where you live, we may collect or process the following categories:

  • Contact details: Name, billing and shipping address, phone number, email address.

  • Financial information: Credit/debit card details, transaction history, payment confirmation.

  • Account information: Username, password, settings, preferences.

  • Transaction history: Items viewed, purchased, returned, or cancelled.

  • Communications: Any information you share with us via messages, customer support, etc.

  • Device information: IP address, browser, device type, connection data.

  • Usage information: Site interaction, clickstream data, navigation patterns.

Personal Information Sources

We collect personal information from:

  • You directly, when you create an account, make a purchase, or contact us.

  • Your devices, via cookies and similar tracking technologies.

  • Our service providers, such as payment processors or logistics partners.

  • Third parties, such as Shopify or social media integrations.

How We Use Your Personal Information

We use personal information to:

  • Provide and improve the Services: Process orders, manage accounts, ship products, issue refunds, enable reviews, and personalise shopping experience.

  • Marketing and advertising: Send promotional content, show relevant ads on our site or third-party platforms.

  • Security and fraud prevention: Authenticate accounts, detect suspicious activity, protect user data.

  • Customer support and communication: Respond to enquiries and maintain service quality.

  • Legal compliance: Fulfil regulatory obligations, respond to lawful requests, enforce our policies.

How We Disclose Personal Information

We may share personal information:

  • With Shopify, our ecommerce platform provider.

  • With vendors and service providers such as payment gateways, couriers, IT/cloud hosting.

  • With advertising and marketing partners, as permitted by law.

  • With social media or integration platforms, at your request.

  • With legal authorities, in response to lawful requests.

  • In case of a business transfer, such as a sale or merger.

 

Relationship with Shopify

The Services are hosted by Shopify. Your data may be shared with Shopify and other merchants in accordance with Shopify’s policies. Shopify may process your data for personalisation, analytics, and advertising purposes across its network.

To learn more, please visit:

Third-Party Websites and Links

Our website may contain links to third-party sites. These sites are governed by their own privacy policies, and we are not responsible for their content or practices. Please review their terms independently.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under the age of majority in their jurisdiction. If you believe your child has shared personal information with us, please contact us to request deletion.

 

Security and Data Retention

We take reasonable measures to protect your data. However, no method of transmission or storage is completely secure.

We retain personal data for as long as necessary to operate our Services, comply with laws, resolve disputes, and enforce our terms.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access your personal data

  • Delete your personal data

  • Correct inaccurate information

  • Port your data to another provider

  • Withdraw consent, where applicable

  • Object or restrict certain types of processing

  • Manage communication preferences, such as opting out of marketing emails

These rights are subject to legal exceptions. We may require verification of your identity before fulfilling your request.

UK and EU residents may also file complaints with their local data protection authority. A list of European authorities is available here.

International Transfers

We may transfer your data to countries outside your own, including to the US, where Shopify and some of our service providers are based. Where required, we rely on Standard Contractual Clauses or equivalent safeguards.

 

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. If required by law, we will notify you of significant changes.

Contact

If you have any questions about this Privacy Policy or your personal data, or if you would like to exercise your rights, please contact us at:

📩 info@onlabo.uk

ON_LABO is the data controller for the purposes of applicable data protection laws.